Refund Policy

What this policy covers

This Refund Policy explains how refund requests are handled for SerpBase prepaid API credit purchases and related checkout flows.

SerpBase provides digital access to a hosted API. Purchased credits are delivered to the customer's account after successful payment and are used to make API requests.

Purchases processed by Paddle

For purchases processed by Paddle, customers may request a refund within 14 days of the original transaction date, in accordance with Paddle's Buyer Terms and Refund Policy.

Where permitted by applicable law and Paddle's policies, refunds for prepaid API credits may be reduced or declined if the purchased credits have already been used or the customer has otherwise benefited from the digital service.

Purchases processed by Creem or other providers

For purchases processed by Creem or another payment provider, refund requests are handled according to the applicable payment provider's buyer terms, checkout procedures, and this policy.

Refunds are generally available for unused credits within the applicable refund window. Credits that have already been used to make API requests may not be refundable except where required by law or the payment provider's policies.

Billing errors and delivery issues

If there is a duplicate charge, failed credit delivery, incorrect package delivery, technical billing issue, or unauthorized transaction concern, contact us promptly so we can investigate.

Where SerpBase marks an API request as failed due to a service-side issue, credits may be automatically restored according to our system rules. Automatic credit restoration is not the same as a cash refund to the original payment method.

How to request a refund

To request a refund, email [email protected] and include the email address used for the purchase, the transaction ID or receipt ID, the package purchased, and the reason for the request.

We may ask for additional information to verify the account and transaction before processing the request. Refunds, when approved, are returned through the original payment method or the relevant payment provider's buyer support process.

Policy updates

We may update this Refund Policy from time to time to reflect operational, legal, payment provider, or product changes. Updated versions will be posted on this page with a revised effective date.